How fast do you respond to tickets?
Standard plan SLA is one business hour for high-priority tickets and four business hours for normal-priority tickets, measured monthly and reported in your QBR. Complete plan tightens that to thirty minutes for high-priority and two hours for normal. After-hours response is included in Standard and Complete.
Do you handle CMMC compliance?
Three answers depending on which level you need. CMMC Level 1 readiness (for contractors handling only FCI, self-attested annually) is included in our Complete plan at $249/user/mo. CMMC Level 2 managed IT (for contractors handling CUI — with GCC High, US‑citizen-only personnel, NIST CSF Tier 2 implementation, and DFARS-aligned delivery) is our CMMC L2 plan at $459/user/mo with a 10-user minimum. The CMMC Level 2 readiness assessment, gap analysis, audit preparation, and ongoing compliance program work is a separate Centuric practice at mycmmc.ai — most DIB engagements bundle the managed IT plan here with the readiness program there.
What if I’m currently with another MSP?
Most of our customers come from somewhere. We’ve onboarded off every major MSP platform and have a structured ninety-day transition plan that protects continuity. We coordinate the cutover so your users barely notice the switch. Knowledge transfer, license migrations, password resets, and documentation are all part of the plan.
Do you provide onsite support?
Most issues are resolved remotely—that’s how a modern MSP operates and it’s how we keep response times short. We dispatch onsite for hardware failures, new-office buildouts, and physical infrastructure work. We’re Florida-based; outside Florida we coordinate regional dispatch partners we’ve vetted.
What does onboarding cost?
Onboarding is scoped and quoted per engagement. Typical small-business onboarding runs two to four weeks and ranges from $1,500 to $8,000 depending on environment size, current state, and migration complexity. The Discovery phase is fixed-fee so you know the onboarding number before you commit to a managed services plan.
Can we cancel or switch tiers?
Yes. Plans are month-to-month with a thirty-day notice period. Annual commitments earn a 10% discount but aren’t required. You can move between tiers at renewal as your business changes—and we’ll proactively recommend tier changes during quarterly reviews when your environment outgrows or undershoots the current plan.
What industries do you serve?
Professional services, manufacturing, healthcare administration, retail and hospitality, nonprofits, and growing technology companies. Compliance-heavy verticals like defense contracting (CMMC) and regulated finance are handled through our specialty practices, not through this managed IT plan.
Who actually answers when I call?
A senior Centuric engineer who already knows your environment, not a Tier 1 reading from a script. Your account is assigned a primary engineer and a backup, and we publish their names. The phone number on this page rings the same desk that answered when you called last week.